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Self Assessment and Reflection Where it all started...

Utilizing the Cycle...

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Utilizing the Cycle...

Creating a Shared Vision

My next step was to start talking to people to recruit them to be models for the fashion show. I started by just talking to people in the HTM office and seeing if they were interested and/or available. I also made a point of recruiting my mentee from the 301 class since one of his goals for the semester was to be more involved with the program and I thought this would be the perfect opportunity for him. Also while talking to people about the event I asked for their inputs and suggestions. Once I had a good idea of who wanted to help out I sent out a Facebook message to all the potential models to get a final count of who was and was not available.  Julian Velez, Jeff Gonzalez, Ruben Jara, David Ortiz, Wayne Rheim, Melissa Valverde, Jerika Sousa, Katie Klimuszko, Allie Clegg, and Kylie Corwin confirmed they were going to help with the event.  In my next contact with the group I outlined what I thought the purpose and goals for the fashion show should be and asked their input again. 

 

Together we found a solid vision for the rest of the experience that would guide us in completing our goals.

 

Develop Service Climate and Expectations

In the next few weeks before the event I kept in contact with the models to keep them on track for the event. This mainly involved making sure they kept that day free and also had an acceptable outfit lined up for the event. The fashion show was showing off business attire in accordance with our A, B, and C day standards. I also asked for their input on music to make them feel. I gave them an outline of what I expected for their outfits and overall look but since they are use to the dress code at school I trusted them to know what would be acceptable. Closer to event I gave them a deadline to send me a photo of them in their intended outfit for final approval. Two male and female models were showing A day. Two male and female models were showing B day. One male and female model was showing A/B day done wrong.

 

Develop Relationships

Throughout the process of leading this event, I was able to get closer to the other volunteers. I showed them respect and kept my professed issues in mind the whole time to avoid falling into those bad behaviors. By asking their input and involving them in the decisions so they took ownership in the project and therefore wanted it to work out well. I showed them support throughout the process also. 

Teach and Train for Service Quality

A lot of the preparation and training was done for the event before but the actual in person training was done the morning of. This was because we didn’t have the setup of the room until arriving to the venue that morning. I had everyone come an hour early and during that time we walked the room, practiced with the music, and had a final check of the outfits.


Motivate and Inspire for Service Quality

I think a lot of what I did to motivate and inspire happened during the first few weeks of contact. I made sure everyone involved what this would mean to the students attending and how we could be a part of an event that could change their lives. This all came together the day of when they saw the excitement of the students and also a dire need to teach them how to dress professionally.

 

Assess Performance & Provide Feedback

All of the volunteers did an excellent job in the fashion show and I made sure to thank them immediately after the event as well with thank you cards later the next week. I provided each with feedback on working with them with positive and suggestions for improvement.